# Forgotten your password? Official GBMaps guide for the classic map maker. VectorMaps has a different interface. Source: https://www.gbmaps.com/mcs/map-help.php?topic=password-reset Updated: 2026-10-22 You can choose a replacement password without knowing the old one. The code goes to the email address already associated with your maps. Resetting the password does not delete your designs, use a map credit or renew a licence. ![Forgotten your password? — actual GBMaps dialog with example details](https://www.gbmaps.com/mcs/help/images/auth-request.png) Real GBMaps dialog with an example account. Select a numbered circle for its explanation; View larger makes the wording easier to read. ## 1. Check the account address In the sign-in box, choose Set or reset my password. Check the email address carefully, especially if your browser filled it in. Use the purchase address, not a different inbox you now prefer. [Open this step](https://www.gbmaps.com/mcs/map-help.php?topic=password-reset#password-reset--address) ## 2. Email my verification code Requests the code and takes you to Check your email. Your old password is not needed on this screen. Requesting a code alone does not replace it; the change happens when a verified new password is successfully saved. [Open this step](https://www.gbmaps.com/mcs/map-help.php?topic=password-reset#password-reset--request) ## 3. Check the code, save a password, then sign in Read the email, enter the six digits in this browser and choose Check my code. Choose your new password, click Save my password, then use that new password to sign in. If a password manager offers to update its saved entry, make sure it is updating the GBMaps entry for the right email. [Open this step](https://www.gbmaps.com/mcs/map-help.php?topic=password-reset#password-reset--finish) ## 4. Back to sign in Use this if you remember the password or started a reset by mistake. The existing password still works unless a replacement has already been saved. [Open this step](https://www.gbmaps.com/mcs/map-help.php?topic=password-reset#password-reset--back) ## 5. What happens on your other devices Saving a replacement password signs out older sessions on other browsers and devices. They will need the new password. If a map is open elsewhere, keep the page open, sign in when asked and repeat the save rather than discarding that work. [Open this step](https://www.gbmaps.com/mcs/map-help.php?topic=password-reset#password-reset--devices) ## 6. Cannot use the old email address? Contact GBMaps with your order or invoice details. We need to establish that the account is yours before changing its address. Do not create another account or buy again to try to recover the old maps. Support will not need you to send your password or a verification code. [Open this step](https://www.gbmaps.com/mcs/map-help.php?topic=password-reset#password-reset--inbox) ## 7. Resetting from an old saved-map link If you arrived through an older link containing storedmap, reset your password as normal and sign in. A valid map belonging to your account should reopen. If that saved map is missing, deleted or belongs to a different account, you will see a helpful recovery page instead of a code error. From there, open My saved maps, start a new map, or choose to switch accounts. Resetting a password does not bypass map ownership checks. [Open this step](https://www.gbmaps.com/mcs/map-help.php?topic=password-reset#password-reset--old-map-link) ## 8. A code arrived that you did not request Do not share or enter it for anyone else. Requesting a code does not itself change your password, so an unexpected message can be ignored. If you are concerned, return to GBMaps yourself and reset your password from there. [Open this step](https://www.gbmaps.com/mcs/map-help.php?topic=password-reset#password-reset--unexpected) ### What this looks like Current GBMaps controls with example maps and account details. Choose View larger to see the details. ![Your password is saved — GBMaps controls](https://www.gbmaps.com/mcs/help/images/auth-password-saved.png?v=1790670434) [**Your password is saved**](https://www.gbmaps.com/mcs/map-help.php?topic=password-reset#password-reset--finish) Use the replacement password for the next sign-in, including on other devices. ## Related guides - [Email verification codes: enter, resend or start again](https://www.gbmaps.com/mcs/map-help.php?topic=email-code) - [Choose and save your password](https://www.gbmaps.com/mcs/map-help.php?topic=choose-password) - [Warnings while choosing a password](https://www.gbmaps.com/mcs/map-help.php?topic=password-warnings) - [Asked to sign in again while working](https://www.gbmaps.com/mcs/map-help.php?topic=sign-in-again)