# Cannot sign in or receive a code?

Official GBMaps guide for the classic map maker. VectorMaps has a different interface.

Source: https://www.gbmaps.com/mcs/map-help.php?topic=sign-in-problems
Updated: 2026-10-22

Most sign-in problems can be resolved in the same box without leaving your map. The pictures below show the actual warnings. Follow the advice for the message you see; repeatedly clicking Continue or requesting codes is unlikely to help.

![Cannot sign in or receive a code? — actual GBMaps dialog with example details](https://www.gbmaps.com/mcs/help/images/auth-login-error.png)

Real GBMaps dialog with an example account. Select a numbered circle for its explanation; View larger makes the wording easier to read.

## 1. We could not sign you in

Check the account email and password, including capital letters. Use Show to look for a typing mistake if your screen is private. If you have never set a password, or cannot remember it, choose Set or reset my password.

[Open this step](https://www.gbmaps.com/mcs/map-help.php?topic=sign-in-problems#sign-in-problems--details)

## 2. No verification code has been sent

The tool could not connect to its email service. Your password has not changed and there is no new code to wait for from that attempt. Leave the map open and try again shortly. If this continues, contact GBMaps and quote the message rather than repeatedly submitting the form.

[Open this step](https://www.gbmaps.com/mcs/map-help.php?topic=sign-in-problems#sign-in-problems--mail)

## 3. There have been several attempts

Requests or guesses are temporarily limited. Stop and wait before trying again. A resend needs at least a minute; lots of requests or sign-in attempts can take longer to clear. The button becoming available does not guarantee that the waiting period has ended. This message does not mean your maps have been deleted.

[Open this step](https://www.gbmaps.com/mcs/map-help.php?topic=sign-in-problems#sign-in-problems--wait)

## 4. The code screen opened, but nothing arrived

The code screen uses conditional wording and cannot promise delivery to every typed address. Check the account address, junk folder and any company filter. Use the Email verification codes topic for the resend steps. If you cannot get into the account inbox, contact GBMaps with order details.

[Open this step](https://www.gbmaps.com/mcs/map-help.php?topic=sign-in-problems#sign-in-problems--delivery)

## 5. Sign-in is temporarily unavailable

Keep the map open and try again shortly. This is a service problem, not a request to buy another licence. If the box says to reopen sign-in, close that box and open it again. If the problem persists, tell GBMaps the exact wording and which step you reached.

[Open this step](https://www.gbmaps.com/mcs/map-help.php?topic=sign-in-problems#sign-in-problems--service)

## 6. Asked to use the secure address

Use the GBMaps page beginning with https://. Do not enter your password into a warning page or an unfamiliar website. Keep an unsaved map open while you check the correct address in another tab.

[Open this step](https://www.gbmaps.com/mcs/map-help.php?topic=sign-in-problems#sign-in-problems--secure)

### What this looks like

Current GBMaps controls with example maps and account details. Choose View larger to see the details.

![Email service could not be reached — GBMaps controls](https://www.gbmaps.com/mcs/help/images/auth-mail-error.png?v=1790670434)

[**Email service could not be reached**](https://www.gbmaps.com/mcs/map-help.php?topic=sign-in-problems#sign-in-problems--mail)

No code was sent by this attempt. Your existing password stays unchanged.

![Please wait before trying again — GBMaps controls](https://www.gbmaps.com/mcs/help/images/auth-wait-error.png?v=1790670434)

[**Please wait before trying again**](https://www.gbmaps.com/mcs/map-help.php?topic=sign-in-problems#sign-in-problems--wait)

Repeated clicks can extend the problem. Wait, then make one attempt.

## Related guides

- [Sign in to your maps](https://www.gbmaps.com/mcs/map-help.php?topic=sign-in)
- [Forgotten your password?](https://www.gbmaps.com/mcs/map-help.php?topic=password-reset)
- [Email verification codes: enter, resend or start again](https://www.gbmaps.com/mcs/map-help.php?topic=email-code)
- [Warnings while choosing a password](https://www.gbmaps.com/mcs/map-help.php?topic=password-warnings)